Who is Tsogo Sun?
Tsogo Sun is a partnership between Southern Sun and Tsogo Investments. Tsogo Investments is a black empowerment group and the hotel component of Tsogo Sun's casinos is developed and managed by Southern Sun. For more information visit the corporate website, www.tsogosun.com.

What is Montecasino’s relationship to Tsogo Sun ?
Tsogo Sun holds the casino license for Montecasino. The property is the flagship development of Tsogo Sun, and is one of five licenses held by the company.

How do I go about applying for a job at Montecasino?
Job vacancies at Montecasino are advertised in the media. No unsolicited applications or applications received via the website will be considered or responded to.

Casino

Can I smoke at Montecasino?
Yes, in certain areas. There are two smoking casinos and several restaurants have designated smoking sections. Other than these specific places, Montecasino is a smoke-free zone.

What table games do you offer at Montecasino?
Montecasino has 70 gaming tables, both in the smoking and non-smoking casinos. These include American Roulette, Poker, Blackjack, Dice and Baccarat.

What denomination slot machines does Montecasino have?
Slot machines range from very low to high denomination as follows: 5c, 10c, 25c, 50c, R1, R2, R5, R10, R20, R50 and R100.

Restaurants

How do I lay a complaint about bad service or problems with any of the restaurants or tenants at Montecasino?
Complaints should ideally be taken up directly with the restaurant or tenant concerned. Alternatively, complaints may be emailed to Jacqui Mabuza, Montecasino's PR Manager, at jacquim@tsogosun.com .

Where do I find information on the meals or cuisine available at the restaurants at Montecasino ?
Under the Meals @ Monte section on our website you will find the contact details of all of the restaurants at Montecasino. You can also call the Montecasino Information Desk on +27 (0) 11 510 7999

General

How do I find out what's happening at Montecasino?
The calendar under the Entertainment section on our website has all the details of what's hot and happening at Montecasino.

Are children allowed at Montecasino?
Yes, children are allowed at Montecasino. However no persons under the age of 18 are allowed on the casino floor.

Does Montecasino have a childcare facility?
Yes, the Bambini Creche is a fun and safe haven for children aged between 1 and 8 years. For more information call +27 (0) 11 510 7000.

What activities does Montecasino have for children?
Montecasino has something fun for the whole family, including a Nu Metro Cinema, the Magic Company, Boogaloos Skate Park and the Montecasino Bird Gardens.

Contact Details:

• Nu Metro: +27 (0) 11 511 0244
• Magic Company: +27 (0) 11 511 0621
• Boogaloos Skate Park: +27 (0) 11 510 0518
• Montecasino Bird Gardens: +27 (0) 11 511 1864