|PLEASE NOTE: Although Tsogo Sun provides these guidelines on theatre etiquette, we cannot be held responsible for the conduct and/or behaviour of our patrons. This is simply a how-to guide to make your experience, and that of those seated around you, more enjoyable.
Refreshments/snacks: Unlike the movies, where you can munch away on your box of popcorn without unduly bothering anyone, your noise levels and your actions can affect the performers on stage. Don’t bring a picnic, sweets covered in crinkly wrappers or anything that makes more noise than a pin dropping.
Cell phones: Talking to your long-lost friend next to you and a buzzing or beeping cell phone fall into the same category as refreshments and snacks. The more you can lose yourself in the production, the more you’ll enjoy the experience, and so will the people around you. So switch it off…
Babies and small children: Babies, as many weary moms will attest to, make an awful lot of noise and fidget – a lot. So leave them in the care of Granny or a Nanny and come and enjoy a well-deserved night out! Check the show information for each production, but the general rule is no babes in arms or children under three for most shows.
Late arrivals: The time shown on the ticket is the time that the show actually starts – there are no ‘shorts’, ads or previews. The Teatro doors open an hour before the show, which gives you access to our bars overlooking the Piazza, and the auditorium doors usually open half an hour before the curtain rises.
Parking and finding your way: Make sure to leave some extra time to find parking and head to the Teatro, especially if you can only get parking at the west entrance of Montecasino.
Pictures and other mementos: The appearance of artists and the designs for sets and costumes are all copyrighted and photography of any kind is prohibited by law. Don’t despair as there’s usually an array of show merchandise, including souvenir brochures, for sale in the foyer.
Wheelchairs and lifts: There is one lift at the Teatro which goes to the first and second floor and is located next to the toilets. We do however have seating and wheel chair access within the Teatro. For detailed information and for the booking of these facilities please contact Edie Fleming at +27 11 510 7472 (Mon-Fri 9am-5pm).
Facilities for the hearing impaired: We’re very proud to offer facilities for the hearing impaired to enjoy our shows. Seats purchased in rows ZB, ZC, ZD and ZE in the stalls allow access to the Oticon loop system for those patrons wearing hearing aids, which enables customers with a hearing impairment to fully enjoy all performances. The wheelchair platforms also have access to this system.
For all other queries: For more info on where you can buy tickets, proximity of ATMs, lifts, access to disabled parking and recommended disabled seating and everything you’ve ever wanted to know about visiting the Teatro, contact Edie Fleming on +27 11 510 7472 (Mon-Fri 9am-5pm).